If you are running a business, then chances are that you want your business to give off a professional vibe. One of the most important ways your business can give off such a vibe is by how you greet customers when they call on the telephone. Unfortunately, many small businesses owners are too busy to be able to always answer the phone themselves. At the same time, many cannot afford to hire a secretary either. With no other options, all too many will end up greeting customers on the phone through a recorded message. As you can imagine, this is more likely to frustrate customers than to impress them.
Fortunately, there is another solution: telephone answering services. A telephone call answering service allows your customers to deal with a real live human when they call. This live virtual receptionist will screen your calls, and then either transfer the call to you or take a message based on your preferences.
As far as your customers are concerned, your company will seem as professional as ever.
Using telephone answering services can be even better than having a secretary in some cases because they operate any time, day or night. However, telephone answering services are cheaper than hiring a secretary. This is because they save money by pooling together multiple companies’ telephone answering service needs.
Telephone answering services are not just for small businesses either. Large corporations often use answering services to receive orders or disseminate information about and
support for their products. They are simply a cost effective way of offering customers a professional human touch at an affordable price.